Here at Animal Friends Pet Insurance, we are proud to say that we were founded to be able to help animal charities around the world while providing pet insurance policies to pet owners nationwide. That was over 20 years ago, and so far, we have donated over £7 million to over 650 charities home and away.
We’ve helped all sorts of animals from donkeys in Africa, whales and dolphins around the world and cats and dogs in rehoming centres here in the UK. This is all thanks to our policyholders who choose to protect their pets with an Animal Friends policy.
We offer a variety of different policies, from Accident Only to Lifetime, with other cover types in-between and we’ll help you find the right one for you and your pet. You’ll receive award-winning service with your Animal Friends policy, and we can pay your vet directly when it comes to claiming. So, you can protect your pet and your pocket while helping improve animal welfare home and abroad.
• Over 20 years of providing pet insurance
• Donated over £7 million to over 650 charities
• We can pay your claim directly to your vet
• Free vet video calls with the Joii Pet Care app
Pawtal is our online claims system for vets and allows us to pay you or your vet directly. It is not designed for customers to use, only vets.
It is an online service that enables vets who have registered to submit a claim online directly to Animal Friends on your behalf, after taking a few details from you.
In many cases we’re able to pay successful claims within a 48 hours. This can mean a very fast response to the claim at the critical time when your pet needs immediate attention.
So far, our policyholders have helped donate over £5.6 million to over 500 charities worldwide. We were founded with the sole aim of providing pet insurance as a means to help support animal welfare charities.
We pay any successful claims via BACS transfer.
If you pay by Direct Debit, we will pay your claim into the same account as we take payment from. If you pay by another method, you will need to nominate an account on your claim form and provide details.
We can arrange to pay your vet direct or reimburse you your eligible costs if you have already paid. If you want us to deal with your vet directly you’ll need to tick the relevant section on your claim form.
We pay any successful claims via BACS transfer.
If you pay by Direct Debit, we will pay your claim into the same account as we take payment from. If you pay by another method, you will need to nominate an account on your claim form and provide details.
We can arrange to pay your vet direct or reimburse you your eligible costs if you have already paid. If you want us to deal with your vet directly you’ll need to tick the relevant section on your claim form.
If you have submitted a paper claim form, we aim to process this within 5-7 working days once we are in receipt of a fully completed claim form and all relevant information.
It is important to provide a copy of the full medical history and to ensure the claim form is signed by the policy holder to avoid any delays.
Alternatively, if your vets are registered to our Pawtal service, we assess claims within 24 hours of us receiving the information via this service.
Please note, in the event of us experiencing unusually high claim volumes, claims may take longer. If during this period you submit a claim, we will do our best to update you if there is a delay but you also do have the option of contacting us for an estimation.
Your claim must be sent to us within 90 days of the first date of treatment you’re claiming for.
If you’re claiming for something other than vet fees, such as medication or complementary therapy, you need to submit your claim within 90 days of purchasing the medication or your pet having the treatment.