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Animal Friends

Affordable Pet Insurance

At Animal Friends we don’t believe that you should choose the cheapest pet insurance quotes based on price alone, as this may only provide a low level of cover which may not be sufficient for your needs.

We provide affordable pet insurance through a range of policies with different cover levels, allowing you to cater for your pet and your budget. Get a quote to find out which pet insurance is best for you.

As an Animal Friends customer, you have access to:

  • Free video consults with a vet or nurse on your phone or tablet
  • A tailored symptom checker to find out what the problem is and what to do next
  • Get treatment plans and products delivered to your door
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What is Pawtal?

Pawtal is our online claims system for vets and allows us to pay you or your vet directly. It is not designed for customers to use, only vets.

It is an online service that enables vets who have registered to submit a claim online directly to Animal Friends on your behalf, after taking a few details from you.

In many cases we’re able to pay successful claims within a 48 hours. This can mean a very fast response to the claim at the critical time when your pet needs immediate attention.

PET INSURANCE

FAST
SIMPLE
CHEAP

Support animal charities

So far, our policyholders have helped donate over £5.6 million to over 500 charities worldwide. We were founded with the sole aim of providing pet insurance as a means to help support animal welfare charities.

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FREQUENTLY ASKED QUESTIONS

How can I make a claim?
How can I make a claim?

We pay any successful claims via BACS transfer.

If you pay by Direct Debit, we will pay your claim into the same account as we take payment from. If you pay by another method, you will need to nominate an account on your claim form and provide details.

We can arrange to pay your vet direct or reimburse you your eligible costs if you have already paid. If you want us to deal with your vet directly you’ll need to tick the relevant section on your claim form.

How will my claim be paid?
How will my claim be paid?

We pay any successful claims via BACS transfer.

If you pay by Direct Debit, we will pay your claim into the same account as we take payment from. If you pay by another method, you will need to nominate an account on your claim form and provide details.

We can arrange to pay your vet direct or reimburse you your eligible costs if you have already paid. If you want us to deal with your vet directly you’ll need to tick the relevant section on your claim form.

How long does it take to assess a claim?
How long does it take to assess a claim?

If you have submitted a paper claim form, we aim to process this within 5-7 working days once we are in receipt of a fully completed claim form and all relevant information.

It is important to provide a copy of the full medical history and to ensure the claim form is signed by the policy holder to avoid any delays.

Alternatively, if your vets are registered to our Pawtal service, we assess claims within 24 hours of us receiving the information via this service.

Please note, in the event of us experiencing unusually high claim volumes, claims may take longer. If during this period you submit a claim, we will do our best to update you if there is a delay but you also do have the option of contacting us for an estimation.

How long do I have to claim back my vet’s fees?
How long do I have to claim back my vet’s fees?

Your claim must be sent to us within 90 days of the first date of treatment you’re claiming for.

If you’re claiming for something other than vet fees, such as medication or complementary therapy, you need to submit your claim within 90 days of purchasing the medication or your pet having the treatment.